Shipping and return policies for Suol

Shipping Info

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Return Policy

The following revocation right shall only apply to private customers. Such customers can
revoke the contract within 14 days of receipt pursuant to § 312 d German civil code (BGB).
As a private customer you have the right by law to revoke the contract in any form of expression (e.g. letter, fax, email etc.). Simply returning the items to us is not enough to make the revocation valid.
The period for revocation lasts 14 days and begins the day on which you or someone else that is not a carrier takes possession of the item(s), if you have been noticed correctly about your revocation rights.

Revocation notices and returns shall solely be made to:

Suol Music GmbH, Schlesische Str. 38 / Mehlspeicher, 10997 Berlin, Germany –
shop@suol.com

Shall you choose to revoke the contract, we will immediately send you a confirmation about having received the revocation.
Pursuant to the applicable law excluded from revocation shall be in particular:

(I) Delivery of items produced specifically according to customer’s specification or
unambiguously tailor-made to match his personal requirements, or

(II) Delivery of audio or video recordings or of software insofar as the data media supplied is unsealed, or

(III) Delivery of items that are by nature not suitable for return.

In the event of an effective revocation the consideration received by both parties and any benefit received (e.g. interest) shall be returned. If the customer cannot return the items received, either totally or partly or only in deteriorated condition, the customer shall be obliged to compensation to us (if applicable). However, this shall not apply if deterioration of an item results exclusively from inspecting it – as would have been possible, for example, in a shop. In addition this shall not apply if deterioration is based on the designated use of the object.

Objects capable of return by parcel shall be returned at our expense and risk. Objects not
capable of return by parcel shall be collected from the customer. The customer shall bear the costs of returning the items. Return costs for shippings are not refundable.